If the call is not answered within 4 rings the auto-attendant greeting plays. The caller is routed to the appropriate extension based on the choices he or she made while listening to the auto-attendant greetingĭescribe how calls should ring into your office:Įxtension 101 rings. If the call is not answered within 4 or 5 rings the auto attendant picks up and plays a greeting giving the caller options.Įxample 3: When a call rings in the auto-attendant answers the call and plays a greeting offering the caller several options. All employees share the responsibility of transferring callers to the appropriate extension. If the receptionist cannot answer the call within several rings the auto attendant picks up and plays a greeting giving the caller options.Įxample 2: When a call rings in all the phones in the office rings. The receptionist at that phone answers all the calls and transfers the caller to the appropriate extension. See the below examples for common setups:Įxample 1: Calls ring into a main operator phone. When an outside caller dials your main telephone number how would you like the call answered? For example, would you like the phone system auto-attendant to answer the call or will you have a live person or group of people answering calls?
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